guest service agent
Posted on
September 17, 2024
by
Employer details
Holiday Inn Express Inn & Suites- Toronto Airport West
Job details
*Overview*
The Guest Services Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they?ve made the right choice to stay with us. To deliver a great guest experience ? The Guest Services Agent will check in and out guests efficiently, and make sure they have all they need for a great stay
*Duties*
* Reports to work well groomed, in a clean, proper uniform, and at all times practices good personal hygiene.
* Operates the front office computer systems, posts all guest charges and payments incurred during shift, and balanced shift totals, by department, to back up documents.
* Prepares guest keys using key envelopes.
* Ensures all guest registration cards are correctly completed and filed by room number.
* Checks guests in: greets guest, gets name, finds reservation, room type etc. Confirms room rate with guest, checks authorization of credit card.
* Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
* Completes and transmits daily management and accounting reports and supporting documents;
* Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
* Responds to any questions, provides maps and information as needed such as local restaurants, entertainment and attractions.
* Performs check out tasks: including confirming billing, taking payment, asking for future reservations and printing receipts.
* Takes reservations on the phone.
* Maintains cashier float as supplied, provides currency exchange for guests and prepares cash deposit. Reports any overages and shortages on a daily basis.
* Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs and room changes.
* Programs wake ?up calls.
* Follows rules and regulations of the hotel.
* Performs additional duties assigned by Management.
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Strong communication skills and ability to interact effectively with guests from diverse backgrounds
- Proficiency in using phone systems and basic computer applications
- Knowledge of hotel operations and guest services is an advantageous
If you are passionate about delivering exceptional guest experiences, have excellent communication skills, and enjoy working in a dynamic hospitality environment, we encourage you to apply for the Guest Service Agent position. Join our team and be part of creating memorable stays for our valued guests.
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Additional pay:
* Overtime pay
Benefits:
* Extended health care
* Flexible schedule
Flexible language requirement:
* French not required
Schedule:
* 12 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Every Weekend
* Holidays
* Monday to Friday
* Morning shift
* Night shift
* Overtime
* Weekends as needed
Experience:
* Guest services: 1 year (required)
* Hotel experience: 1 year (required)
* Front desk: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person
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LocationMississauga, ON
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Workplace information
On site
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Salary$20.00HOUR hourly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9449363638
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