help desk manager - information technology (IT)
Title posted on ApplyToEducation -
Technology Support Analyst - User Training & Help Desk (Competition #S-)
Posted on
September 06, 2024
by
Employer details
The Wolf Creek School Division
Job details
<p>Join Our Technology Services Team at Wolf Creek Public Schools! <p>Are you a tech-savvy professional passionate about supporting education? Wolf Creek Public Schools is seeking a dynamic and dedicated Technology Support Analyst: User Training & Help Desk to join our Technology Services team. This position offers the right candidate an opportunity to work in a collaborative team environment while providing essential technical support to teachers, staff, and students across our school district.<p>Position: Technology Support Analyst: User Training & Help Desk <p>Location: District Office, Ponoka (with travel to various school sites)<p>Reporting to: Technology Integration Director<p>Duties to commence October 1, 2024, or flexible dependent on the successful candidate <p>Key Responsibilities:<p> Direct Technical Support (50%): Provide on-site technical support to teachers, staff, and students across the district.<p> Install and configure software and hardware in classrooms, offices, and learning spaces.<p> Troubleshoot and resolve hardware and software issues for end-users.<p> Assist with maintaining the district's network infrastructure, including routers, switches, battery backup and wireless access points.<p> Respond to support requests in a timely and professional manner, ensuring a positive end-user experience.Training and Help Desk Management (50%): Develop and maintain training materials for district core tools, such as software guides, video tutorials, and user manuals.<p> Conduct training virtual and in person sessions and workshops for teachers and staff to enhance their technology skills.<p> Manage the districts help desk handling incoming requests and documenting resolution progress.<p> Create and update documentation for technology support procedures to ensure consistent practices.<p> Collaborate with Technology Services team members to ensure training materials and support protocols are current and effective.<p>Qualifications: Education & Experience: Experience in a similar role, preferably within a K-12 educational environment.<p> Technical Skills: Proficiency in operating systems (Windows, Chrome OS), network administration, software installation, troubleshooting, and hardware maintenance. Experience configuring a Microsoft Azure environment is considered an asset. <p> Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical end-users.<p> Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues efficiently.<p> Teamwork & Collaboration: Ability to work effectively both independently and as part of a high-functioning team.<p> Customer Service Orientation: Passion for providing excellent support and a positive end-user experience.<p> Microsoft IT certifications are a plus.<p> Detailed Knowledge of Google Workspace Apps and Office 365 applications. <p> Familiarity with ITIL or other service management frameworks is advantageous.<p> Additional Requirements: Valid drivers license, personal vehicle with appropriate insurance, and willingness to travel within the district. Kilometrage is reimbursed at a standard rate for work related travel. Flexibility to occasionally work outside of regular hours as needed.Why Join Wolf Creek Public Schools? Innovative Environment: Be part of a team that values innovation and stays on the cutting edge of educational technology.<p> Professional Development: Access ongoing professional development opportunities to enhance your skills.<p> Collaborative Culture: Work in a supportive environment where your expertise and ideas are valued.Working Environment: <p>This role is based at our District Office in
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LocationPonoka, AB
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
ApplyToEducation
#2793139
Advertised until
2024-11-05
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