call centre agent - customer service
Title posted on Monster -
Supervisor, Contact Centre Training & Quality
Posted on
August 28, 2024
by
Employer details
Porter Airlines Inc.
Job details
Job Summary:Reporting to the Manager Contact Centre, this supervisory role is accountable for overseeing new-hire training, instructional design and team member upskilling. The primary objective is to ensure the effective onboarding, continuous skill development and sustained quality performance of Contact Centre team members.
This role requires a dynamic individual with a proven track record in training and instructional design, team leadership, and a commitment to maintaining high-quality standards in customer interactions.
Duties & Responsibilities:Team Management:
Lead a small team (4-7 members) responsible for training and instructional design.
Coach and develop a remote team of trainers to enhance facilitation skills and foster a culture of continuous improvement.
Training Development:
Create customer-centric and employee-centric materials.
Develop and improve new hire training
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LocationToronto, ON
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Workplace information
On site
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SalaryNot available
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Monster
#d3e41d719eed4bbd868d184c74b5370c
Advertised until
2024-09-28
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