studio manager
Posted on
August 29, 2024
by
Employer details
DiveThru
Job details
Are you a proven leader ready to develop and inspire your team to create the best client experience, steeped in inclusivity and belonging? Do you want to play a key role in enhancing the mental health of your community?
If you?re still reading, it means you?re the perfect fit! Sooo... Hi! We're DiveThru. We're on a mission to ensure no one struggles alone. Through our in-person studios and online platform, we connect today's generation with a modern therapy experience.
As a mental health tech company with funding from all levels of the government, we are integrating technology into the therapy experience to improve therapist and client experiences and outcomes. By bringing together every element, from matching with a therapist, managing appointments, accessing resources, and tracking progress directly in the DiveThru app, we are modernizing the therapy experience. The centralization of therapy tools means one less thing to worry about so that clients can focus on what matters ? healing.
*We?re looking to add a Studio Manager to our DiveThru Crew.* This role will be based out of our new location in Windermere, with an anticipated opening date of November 2024.
Our ideal candidate is a strong leader dedicated to supporting our Studio Coordinators and therapists in delivering top-notch client care. Reporting to the Director of Operations, you?ll ensure smooth studio operations, mentor your team and create a sense of community, all while maintaining a welcoming environment and driving continuous improvement.
*_Here?s What You?ll Get By Joining Our Team:_*
- Paid vacation so you can take the time off that you deserve
- Paid flex days (because we get it - _life happens_)
- Health, dental, and extended benefits plan starting from day 1
- Ability to attend professional development and mental health related workshops
- Work in a new, furnished, and modern studio
- The opportunity to be a part of a growing company with advancement as we continue to grow
Ready to join us? Okay, let?s talk about the *official stuff:*
*_Your General Responsibilities:_*
- Oversee and manage the day-to-day operations of the studio, ensuring everything runs smoothly and efficiently
- Lead and manage the Studio Coordinator team, including creating weekly schedules and conducting 1-on-1 meetings
- Oversee and manage therapist schedules and inquiries, ensuring seamless coordination
- Complete weekly inventory and bi-weekly payroll to maintain operational efficiency
- Assist with hiring, onboarding, and training new studio coordinators and therapists to maintain a high standard of client experience
- Manage the front desk operations, including bookings, inquiries, and client support with payments, scheduling, and app features
- Plan team-building and volunteering events to foster a positive team culture
- Foster a client-experience mindset when responding to client requests, inquiries, and concerns, ensuring a positive experience for all
- Communicate regularly with therapists and the studio team to ensure smooth booking, matching, and payment processes
- Maintain a clean, welcoming studio environment
- Monitor and track key performance indicators, submitting regular reports to the Director of Operations to ensure continuous improvement
- Stay up-to-date with studio updates and processes by attending regular meetings with the Director of Operations
*_Your Skills:_*
Our ideal candidate brings the following to the table:
- Experience working in a leadership or managerial role
- Experience working in office administration, healthcare, or customer service
- Strong interpersonal skills, attention to detail, ability to multitask and think on your feet
- Ability to maintain highly confidential correspondence, filing, and telephone communication
- A deep interest in learning more about and promoting mental health
- Ability and desire to work with people of diverse backgrounds
Considered A Plus:
- Completed
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LocationEdmonton, AB
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Workplace information
On site
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Salary$60,000 to $80,000YEAR annually
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9424025078
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