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user support technician
Posted on August 27, 2024 by Employer details 24/7 QUALITY HOME & HEALTH CARE SERVICES LTD.
Job details
Education: College/CEGEP. or equivalent experience. Tasks: Give access to computer networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Personal suitability: Accurate. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Free parking available.- LocationWinnipeg, MB
- Workplace information On site
- Salary$25.00HOUR hourly / 35 to 40 hours per week
- Terms of employment Term or contractFull time
- Day
- Starts as soon as possible
- Benefits: Health benefits, Other benefits
- vacancies 2 vacancies
- In-house position at the agency
- Source Job Bank #3057738
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
Personal suitability
- Accurate
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Other benefits
- Free parking available
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-12-15
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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