Overview
Languages
English
Education
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Supervise other technical support workers in this group
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Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
Experience and specialization
Computer and technology knowledge
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Android
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Information Technology Infrastructure Library (ITIL)
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Shell script
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MAC
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Linux
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Unix
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JavaOS
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Device drivers
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Networking software
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Networking hardware
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Networking security
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Intranet
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Internet
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Servers
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Desktop applications
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Enterprise Applications Integration (EAI)
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File management software
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Security software
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Multimedia software
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Word processing software
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Presentation software
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Mail server software
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Communication software
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Project management software
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Programming software
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HTML editing software
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Web service design
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Desktop publishing software
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Database software
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Programming languages
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Software development
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.NET
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Data analysis software
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JavaScript
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MS Office
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MS Windows
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Oracle
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SQL
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SharePoint
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Spreadsheet
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TCP/IP
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Visual Basic
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Wireless networks
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XML
Additional information
Security and safety
Transportation/travel information
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Tight deadlines
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Repetitive tasks
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Attention to detail
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Combination of sitting, standing, walking
Personal suitability
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Accurate
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Judgement
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Organized
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Team player
Benefits
Financial benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.