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call centre supervisor
Posted on August 21, 2024 by Employer details Cloud5 Communications
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Tasks: Co-ordinate activities with other work units or departments. Examine and verify the accuracy of work . Identify workers' training needs. Prepare and submit reports. Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality. Train staff/workers in job duties, safety procedures and company policies. Conduct performance reviews. Perform same duties as workers supervised. Recruit and hire staff. Co-ordinate, assign and review work. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Maintain records and statistics. Arrange training for staff. Direct, through subordinate staff, research and curriculum development. Supervision: 16-20 people. Working groups. Computer and technology knowledge: MS Office. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Tight deadlines. Personal suitability: Accurate. Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Interpersonal awareness. Judgement. Organized. Reliability. Team player. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Registered Retirement Savings Plan (RRSP).- Location120 MacDonaldSaint John, NBE2J 1M5
- Workplace information On site
- Salary$50,000 to $52,000YEAR annually (To be negotiated) / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- To be determined
- Start date Starts as soon as possible
- Benefits: Health benefits, Financial benefits
- vacancies 1 vacancy
- Source Job Bank #3049393
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Co-ordinate activities with other work units or departments
- Examine and verify the accuracy of work
- Identify workers’ training needs
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Train staff/workers in job duties, safety procedures and company policies
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Maintain records and statistics
- Arrange training for staff
- Direct, through subordinate staff, research and curriculum development
Supervision
- 16-20 people
- Working groups
Experience and specialization
Computer and technology knowledge
- MS Office
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Reliability
- Team player
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-09-20
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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