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branch manager - banking, credit and investment
Title posted on CareerBeacon - Branch Manager II - Estrie (for future opportunities)
Posted on August 17, 2024 by Employer details TD Bank
Job details
Work Location:CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:**For future opportunities in the Estrie area**KEY ACCOUNTABILITIESCUSTOMERManage the service and advice team promoting a positive customer and colleague experienceLead, coach and develop a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customersCoach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessaryActively promote the Banks's image within the community through participation and leadership in community business groups, initiatives, fundraisers etc.Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching / modeling appropriate attributes and behaviors; leads the branch in the execution of advice plan/objectivesProvide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearanceEnsure overall colleague scheduling is optimal to meet customer demandsInclude coaching and developing managers to achieve branch resultsOwnership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issuesSHAREHOLDERCommunicate national, regional and/or district strategies to the team and ensure alignment of branch strategies to the overall BankLead the development and implementation of service and advice strategies to achieve business objectives and branch goalsPlan and execute business development activities, review and communicate results, and adjust tactics accordinglyExecute on the annual business plan to deliver results aligned with business strategiesManage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectivenessCoach and develop colleagues to proactively identify customer product and services needs and to deliver on the business service and advice strategies and refer partners where necessary to supportIdentify and develop relationships with existing customers and external referral sources to generate demand for products/servicesAchieve business objective for Operational ExcellenceEnsure necessary due diligence to support the accuracy of all customer transactions / activitiesFollow and ensure colleagues understand and apply bank operating policies and proceduresProtect the interests of the organization ? identify and manage risks, and escalate non-standard, high risk transactions / activities as necessaryKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteEnsure colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of ConductWork alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to branch colleaguesColleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvementEMPLOYEE / TEAMResponsible for management of the overall team providing both leadership and g- LocationMagog, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source CareerBeacon #2078686
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