customer support representative - wholesale
Title posted on Talent.com -
customer support representative ? wholesale
Posted on
July 05, 2024
by
Employer details
Thorens Solutions Inc.
Job details
COMPANY DESCRIPTION : Our client is a Quebec company offering unique and innovative technology. Growing, our client specializes in the field of new generations of wireless devices. JOB DESCRIPTION : The Customer Support Engineer will be responsible for providing technical support and shall provide customer service efforts for IC to UWB radio products. The individual will interact directly with customers to diagnose and resolve hardware, software and system issues on a variety of applications such as mice, headsets, proximity sensing systems and speakers. The Customer Support Engineer will be the pivot between customers, engineering teams and field application engineers. TASKS AND RESPONSIBILITIES : Serve as the primary technical support point of contact for the company's IC to UWB radio products and manage complex troubleshooting tasks for hardware, software and system issues. Interact with field engineers and customers globally and across various industries, understand their unique applications and provide tailored support for products such as mice, headsets, proximity sensing systems and speakers. Effectively manage and resolve customer support tickets, maintaining high satisfaction levels by providing expert-level diagnostics and solutions. Work closely with engineering teams and engineers to provide customer feedback, resolve product issues, and contribute to the continuous improvement of the company's products. Mentor customer support engineers, promoting a culture of excellence and continuous learning and improvement within the team. Oversee multiple project timelines, applying strong project management skills to ensure client expectations are met or exceeded. Profil QUALIFICATIONS : BAC in electrical engineering or a related field, with knowledge of wireless communication technologies. Relevant experience in customer support, technical support or a related field in the technology or electronics industry. Experience in similar roles, including direct interaction with engineering teams and leadership of junior staff would be highly desirable. Experience in troubleshooting embedded devices, with specific experience in hardware and software aspects of UWB or similar wireless technologies is a plus. Excellent understanding of system architecture and proven ability to resolve complex technical issues in a customer support context. Demonstrated ability to manage customer tickets and collaborate effectively with engineering teams. Proven leadership skills with experience training and mentoring team members. Advanced English to interact with a diverse and global clientele. Passionate about managing new customers and experienced in managing projects to improve customer service and product development. Informations contractuelles WORK CONDITIONS : Full-time, permanent position Flexible salary depending on experience around $125,000 Teleworking 2-3 days; flexible hours to balance work and personal life Stock option plan for employees Group insurance from day one Note : The masculine is used to lighten the text without prejudice to the feminine form. ANY QUESTIONS ABOUT THIS ROLE? Contact the assigned recruiter (see at the top of the page) 514.842.7846 Check the contact information of our team here.
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LocationMontréal, QC
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SalaryNot available
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Terms of employment
Not available
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Talent.com
#a15c16bd84b7
Advertised until
2024-07-12
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