library technician
Title posted on ApplyToEducation -
Permanent - Senior IT Support Technician (internal external)
Posted on
July 04, 2024
by
Employer details
Sudbury Catholic District School Board
Job details
SENIOR IT SUPPORT TECHNICIAN <p> The Sudbury Catholic District School Board is located in Northeastern Ontario and serves approximately 6,800 students in 17 schools located in Greater Sudbury, as well as in Killarney. <p> Our School Board is host to and celebrates diverse cultures and is comprised of dedicated staff committed to high quality education that inspires and promotes lifelong learning. The Board is currently seeking a Senior IT Support Technician to join our dynamic team. Reporting to the IT Client Services Supervisor, the Senior IT Support Technician is primarily responsible for deploying, servicing, and providing technical support for the Boards end-user computing devices and related peripherals, systems, and software to meet the needs of the students and staff. They will participate in the Help Desk operation by receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA (Service Level Agreement) expectations. They are also responsible for acting as an expert resource in medium to large deployment or support projects, including equipment rollouts and end-user system deployments, updates, or releases.<p> ESSENTIAL QUALIFICATIONS <p> Education / Certification: 2-year Computer/Information Technology program at an accredited college or university Experience Required: Minimum 3 years of work-related experience in providing end-user technical support in a large enterprise environment, including supporting mobile devices (e.g., laptops, tablets, etc.)<p> Recent experience with project management in an IT environment Knowledge / Skills /<p>Abilities: <p> <p>Excellent<p>technical knowledge of computing hardware and peripherals, including desktops,<p>laptops, tablets, printers, projectors, etc.<p> <p>Excellent<p>knowledge and experience in providing end-user technical support and<p>troubleshooting, including but not limited to desktop computers, laptops,<p>tablets, peripheral equipment, projectors, network connectivity, productivity<p>software, mobile device management systems, common systems and applications in the Ontario<p>Education sector (e.g. EQAO), etc.<p> <p>Exceptional<p>customer service orientation and the ability to actively listen and respond to<p>the needs of the end user through consultation and to express a clear<p>understanding of the requirement in a user-friendly language.<p> <p>Strong<p>analytical and problem-solving skills, with experience in troubleshooting<p>complex technical issues involving multiple systems.<p> <p>Ability to<p>absorb and retain information quickly.<p> <p>Strong<p>written and oral communication skills.<p> <p>Ability to<p>work independently and in a team environment<p> <p>Basic<p>knowledge of software licensing and copyright concepts and regulations.<p> <p>Always<p>maintain a high degree of professionalism, courteousness, and friendliness.<p> Exceptional attention to detail and the ability to provide accurate and timely information while managing multiple conflicting deadlines.<p>PREFERRED QUALIFICATIONS Knowledge and experience in the installation, maintenance, and effective use of Assistive Technology software & systems<p> Mac OS X certification (Apple authorized) or MS Windows certification<p> Apple Certified Technician <p> A+ certification (or equivalent)<p> ITIL certificationOTHER REQUIREMENTS Valid Drivers License and access to a reliable vehicleThe annual salary ran
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LocationSudbury, ON
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
ApplyToEducation
#2783106
Advertised until
2024-09-02
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