information technology (IT) support technician
Posted on
June 25, 2024
by
Employer details
Ashcroft Terminal Ltd.
Job details
*Information Technology (IT) Support Technician*
Ashcroft Terminal and the PSA Group are seeking an *Information Technology (IT) Support Technician* to join our growing team! As the only private logistics terminal in Canada with CP & CN mainlines onsite, ATL is strategically located to help shippers, manufacturers, and producers prepare their commodities for export or import. As a member of PSA International, Ashcroft Terminal is part of a global network of supply chain professionals!
In the position of *Information Technology (IT) Support Technician*, the successful candidate will provide first-line technical support to computer users experiencing difficulties with computer hardware, computer applications and communications software.
*Key Responsibilities*
* Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
* Consult user guides, technical manuals and other documents to research and implement solutions
* Reproduce, diagnose and resolve technical problems encountered by users
* Provide advice and training to users in response to identified difficulties
* Provide business systems, network and Internet support to users in response to identified difficulties
* Collect, organize and maintain a problems and solutions log for use by other technical support analysts
* Participate in the redesign of applications and other software
* May supervise other technical support workers in this group.
*Education Requirements:*
* Bachelor?s Degree or equivalent work experience.
* · Post Secondary courses in computer science, computer programming or network administration.
* · Diploma/relevant network engineering designation e.g. (CompTIA Network+, CCNA)
*Skill requirements:*
* Strong work ethic and self-motivated, with an ability to work independently using sound judgment and initiative.
* Knowledge and ability to alphabetize, numerically rank, file, sort and batch documents and maintain general record keeping and filing systems.
* Knowledge of general office practices, protocols, and procedures.
* Must be dependable and reliable in attendance, punctuality, and task completion.
* Must be able to manage multiple tasks and have great time management skills.
* Strong organizational skills with a keen eye for detail and accuracy and ability to handle confidential and sensitive information.
Benefits Offered:
* Extended health care
* Dental care
* Disability insurance
* Life insurance
* Health spending account
* RRSP match
* Paid time off
Schedule: Monday to Friday
Location: The reporting work location for this position is 1000 Evans Road Ashcroft, BC.
Rate: $29.00 to $31.00 per hour ($60,000 to $62,000 annually)
_*We thank all applicants for their interest in the position, however, only those candidates selected for an interview will be contacted. *_
Job Type: Full-time
Pay: $29.00-$31.00 per hour
Expected hours: 40 per week
Benefits:
* Casual dress
* Company events
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* Paid time off
* RRSP match
* Vision care
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Ashcroft, BC V0K 1A0: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's Degree (required)
Experience:
* IT support: 1 year (required)
Location:
* Ashcroft, BC V0K 1A0 (preferred)
Work Location: In person
Application deadline: 2024-07-25
-
LocationAshcroft, BC
-
Salary$29.00 to $31.00HOUR hourly
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9337739690
Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.
Report a problem with this job posting
Thank you for your help!
You will not receive a reply. For enquiries, please contact us.