Overview
Languages
English
Education
-
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
3 years to less than 5 years
Responsibilities
Tasks
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Give access to computer networks
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Report on the performance of computer systems and networks
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Respond to users experiencing difficulties with computer
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Provide advice and training to users in response to identified difficulties
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Participate in the redesign of applications and other software
-
Provide business systems, network and Internet support to users in response to identified difficulties
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Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
-
Perform Web-server backup and recovery operations
-
Provide customer service
-
Manage incidents
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Transfer computer data to hard copy format
-
Perform data backups and disaster recovery operations
Credentials
Certificates, licences, memberships, and courses
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Cisco certified network associate
-
CompTIA Security+ Certification
-
Information technology infrastructure library (ITIL) Certification
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Microsoft SQL Certification
-
Microsoft certified professional (MCP)
-
A+ Certification
Experience and specialization
Computer and technology knowledge
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Networking software
-
Networking hardware
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Networking security
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Extranet
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Internet
-
Servers
-
Desktop applications
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Security software
-
Word processing software
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Mail server software
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Database software
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MS Office
-
MS Windows
-
Spreadsheet
Technical terminology
-
Computer-data processing terminology
Additional information
Security and safety
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Basic security clearance
-
Secret clearance
Transportation/travel information
Work conditions and physical capabilities
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Fast-paced environment
-
Work under pressure
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Tight deadlines
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Repetitive tasks
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Attention to detail
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Combination of sitting, standing, walking
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Bending, crouching, kneeling
Personal suitability
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Accurate
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Organized
-
Team player
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Ability to multitask
-
Honesty
Benefits
Health benefits
-
Dental plan
-
Health care plan
-
Vision care benefits
Financial benefits
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.