Overview
Languages
Bilingual
Education
-
College/CEGEP
- or equivalent experience
Experience
3 years to less than 5 years
Responsibilities
Tasks
-
Give access to computer networks
-
Report on the performance of computer systems and networks
-
Respond to users experiencing difficulties with computer
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
-
Perform Web-server backup and recovery operations
-
Provide customer service
-
Manage incidents
Experience and specialization
Computer and technology knowledge
-
iOS
-
Unix
-
Networking security
-
Internet
-
Servers
-
Mac OS
-
SAP (FI/CO / HR / MM / OT SD)
-
MS Office
-
MS Windows
-
SharePoint
-
Wireless networks
Additional information
Security and safety
Work conditions and physical capabilities
-
Tight deadlines
-
Attention to detail
-
Sitting
-
Combination of sitting, standing, walking
-
Bending, crouching, kneeling
Personal suitability
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Initiative
-
Judgement
-
Organized
-
Team player
-
Ability to multitask
-
Time management
-
Honesty
Benefits
Health benefits
-
Disability benefits
-
Health care plan
Financial benefits
-
Group insurance benefits
-
Registered Retirement Savings Plan (RRSP)
Other benefits
-
Free parking available
-
On-site recreation and activities
-
Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.