front desk agent
Posted on
June 26, 2024
by
Employer details
Prominence Way Retirement Community
Job details
Job Summary:
Reporting directly to the Business Manager, the incumbent is responsible for providing a high level of friendly, efficient customer service through the provision of information and special services to enhance the lives of the residents and their guests.
Primary Responsibilities:
? Responds to requests for information and assistance from residents, families, visitors and addresses their concerns/complaints.
? Continuously monitors video surveillance equipment and, where applicable, resident electronic check-in system.
? Ensures the smooth and effective operation of main entrance and exit points ensuring a safe, warm and courteous experience for residents and guests.
? Ensures that residents, staff and guests complete sign-in/out records.
? Creates documents such as menus, flyers, postings, etc.
? Arranges the necessary details and staff support for conferences and parties for external groups as required; arranges travel and transportation for residents where necessary.
? Performs procedures for reconciliation of resident meal census/daily census.
? Attends staff meetings and mandatory training, as required.
? Perform other duties as assigned.
Performance Requirements:
? Attend all in-service education relevant to position.
? Effectively interact with multiple internal/external stakeholders, including the public, and manage stressful situations with empathy and respect.
? Understands and practices the principles of excellent customer service and instills Signature Retirement Living?s mission, vision and values.
? Demonstrate the ability to interact effectively within the team, with resident and families as well as other internal and external stakeholders.
? Self-initiative, strong time management and organizational skills.
? Clear Criminal Records Check.
? Up to date immunizations.
? Excellent computer skills, proficient in Microsoft Office.
? Professional office, phone and email etiquette.
? Enthusiastic with ability to motivate individuals and groups.
? Ability to work with people who may have physical disabilities or cognitive impairments.
? Understand and maintain confidentiality.
Education & Skills:
? High school graduate with some post-secondary education in tourism or hospitality management is an asset.
? Previous office/reception experience; attention to detail with solid organizational skills.
? Strong knowledge or local community, area and region.
? Advanced computer proficiency in Microsoft applications.
? Strong English communication skills, both oral and written.
Working Environment, Special Skills and Physical Job Requirements:
? Working in an office environment.
? Flexible hours including days, evenings, weekends and holidays.
? Operation of desktop computer and peripherals for at least 3 hours per day.
? Site for periods of up to 3 hours per day.
? Occasionally lift alone up to 35lbs.
? Hectic, noisy environment with constant interruptions.
? Exposure to variable temperatures.
Job Type: Part-time
Pay: $17.50 per hour
Schedule:
* Evening shift
* Morning shift
* Weekends as needed
Application question(s):
* Have you received at least two COVID-19 vaccinations?
Experience:
* receptionist: 1 year (preferred)
Work Location: In person
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LocationCalgary, AB
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Salary$17.50HOUR hourly
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Terms of employment
Part time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9339065101
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