guest service agent
Posted on
June 25, 2024
by
Employer details
The Oakes Hotel Overlooking the Falls
Job details
*The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.*
We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First impressions are everything!
It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of great customer service, and this guides us with everything we do.
The successful candidate must possess strong communication skills, a strong sales approach and have the ability to multi-task.
*Duties & Responsibilities:*
* Greet guests in a friendly manner and follow check in procedures
* Take payments and post accurately to guest accounts
* Follow set polices regarding cash handling
* Communicate with other departments in a friendly and professional manner
* Be aware of local attractions and restaurants and make recommendations to guests
* Handle incoming phone calls and other guest communication in a discreet fashion
* Accurately communicate with other shifts regarding issues arising from day-to-day operations
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Block and assign rooms, as appropriate and be responsible for cash control and cash balancing
* Other duties as required
*Qualifications:*
* Previous hospitality experience is preferred
* Experience with PMS an asset
* Diploma in Hospitality or related courses an asset
* Strong communication skills in English, both written and verbal essential
* Ability to work in a multi-tasking, fast paced environment
* Demonstrated strong customer service skills
* Ability to work all shifts, including weekends, evenings, and holidays
*Onboarding Requirement:*
* Required to provide a certificate proving completion of the Health and Safety Awareness Training for Supervisors (e-course provided by the Ministry of Labour)
This job posting is not exclusive or exhaustive list of all job functions that the Room Attendant position will be asked to perform from time to time. This list is only a sample; the Room Attendant position may be required to perform other duties.
Hennepin Fallsview Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hennepin Fallsview Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
Job Type: Part-time
Pay: $17.60 per hour
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Night shift
* Weekends as needed
Ability to commute/relocate:
* Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
Experience:
* Guest Service: 2 years (required)
Work Location: In person
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LocationNiagara Falls, ON
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Salary$17.60HOUR hourly
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Terms of employment
Part time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9337524724
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