customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 26, 2024
by
Employer details
Earsonic
Job details
Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to customers, resolving inquiries, and promoting company products or services.
Responsibilities:
- Communicate with customers via phone, email, and chat to provide information about products or services
- Assist customers with order placement, returns, refunds, and exchanges
- Analyze customer needs and recommend appropriate products or services
- Handle customer complaints and provide appropriate solutions in a timely manner
- Process orders, forms, applications, and requests accurately
- Upsell products or services to increase revenue
- Perform data entry tasks to update customer records and information
Qualifications:
- Excellent communication skills in English; Bilingual in Spanish is a plus
- Proven customer service experience in a fast-paced environment
- Strong sales skills with the ability to meet sales targets
- Proficient in using CRM software and other relevant tools
- Ability to analyze customer needs and provide suitable solutions
- Strong phone etiquette and active listening skills
- Efficient in data entry with high accuracy
This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you are a motivated individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Permanent
Pay: $35,152.70-$42,198.48 per year
Education:
* Secondary School (preferred)
Experience:
* Call center: 2 years (required)
* Customer service: 2 years (required)
Work Location: In person
Application deadline: 2024-07-29
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LocationHawkesbury, ON
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Salary$35,152.7 to $42,198.48YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9338780759
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