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Title posted on indeed.com - Tenant Services Manager
Posted on June 26, 2024 by Employer details London and Middlesex Community Housing
Job details
JOB TITLE: Tenant Services Manager REPORTS TO: Director of Tenant Services COMPETITION NUMBER: 2024 - 15 Salary Range: $72,480.66 ? $101,850.81 per annum Hiring rage: $72,480.66 - $92,102.75 per annum POSTING DATE: June 27th, 2024 CLOSING Date: July 11th, 2024 THIS IS A FULL-TIME PERMANENT NON-BARGAINING UNIT POSITION. This non-unionized role is primarily responsible for working directly with tenants and agencies in LMCH buildings and sites as well as supervising, supporting, and coordinating both office-based and field staff to manage a diverse portfolio of adult, seniors, and family homes. This role is also responsible for overseeing the administration of legal services. Who We Are: London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow. Mission: To provide clean, safe and well-maintained homes, to meet the needs of the people we serve in our communities. Vision: To build inclusive communities where safe, affordable, and accessible housing is the foundation for positive change. LMCH Values: To Collaborate To be Accountable To be Responsive To promote Equity 1. OVERVIEW Reporting to the Director of Tenant Services, the Tenant Services Manager is primarily responsible for working directly with tenants and agencies in LMCH buildings and sites as well as supervising, supporting, and coordinating both office-based and field staff to manage a diverse portfolio of adult, seniors, and family homes. This role is also responsible for overseeing the administration of legal services 2. DUTIES & RESPONSIBILITIES: · Identify team/departmental needs and requirements and manage related plans, activities, and service delivery for assigned communities. · Provide daily front-line tenant services in our buildings and communities, including hands-on direct involvement in managing and addressing all issues that arise. · Carry out annual and individual unit inspections and follow up on the results. · Investigate complaints in conjunction with the Community Relations Workers, including the gathering of evidence from security systems, London Police Service, London Fire Department, and other sources. Create and implement resolution plans where appropriate to prevent legal action and monitor results. · Monitor, evaluate, and manage the operation and workflow of the assigned work team and provide overall supervision and direction to assigned staff to drive continuous improvement. · Recommend and implement departmental or team policies and procedures. · Develop, monitor, and evaluate team/departmental processes and workflows to encourage cohesiveness and ensure effective service delivery. · Coordinate and oversee appropriate resolution and facilitate tenant retention. · Oversight of legal activities related to tenancy, including safety, rent collection, management of arrears and eviction. · Oversee the preparation and service of eviction notices in conjunction with Legal Services Coordinator(s) in accordance with the RTA. Provide direction to Legal Services Coordinator(s) on expected outcomes and attend Landlord & Tenant Board hearings when required. · Attend Sheriff evictions; engage de-escalation strategies and engage the use of external resources to provide supports as required. · Coordinate with tenants and tenant groups to resolve problems and deal with emergencies. · Liaise with other agencies such as Canadian Mental Health Association, Addictions Services, Children?s Aid Society, London Fire Department, Middlesex London EMS, as well as London Police Services. · Provide coaching, guidance, and support to direct reports (union and non-unionized), including driving purpose, goal setting, skill building a- LocationLondon, ON
- Salary$72,480.66 to $90,102.75YEAR annually
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9338924830
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