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technical support specialist – information technology (IT) Verified This job was posted directly by the employer on Job Bank.
With some duties as a technical support agent
Posted on June 26, 2024 by Employer details Pest Detective Corporate Canada Ltd
Job details
Education: College/CEGEP. Computer science. Computer software engineering. Work setting: Help desk. General office. Office building. Information technology. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Manage incidents. Prepare reports. Install software. Supervision: No supervision responsibility. Computer and technology knowledge: iOS. Intranet. Internet. Servers. Desktop applications. File management software. Word processing software. Presentation software. Mail server software. Communication software. Website creation and management software. Database software. Software development. Quick Books. MS Active Directory. Data analysis software. MS Office. MS Windows. SharePoint. Spreadsheet. Wireless networks. WordPress. MS Excel. MS Exchange. Data analysis and interpretation. Applied statistics and mathematics experience: Computer science. Area of work experience: Information technology (IT) service delivery. Area of specialization: Information and Communication Technology (ICT) Experience. Transportation/travel information: Own transportation. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Sitting. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Time management. Analytical. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 2 years to less than 3 years. Other benefits: Free parking available. Wellness program.- LocationNorth Vancouver, BC
- Salary$31.00 to $33.00HOUR hourly (To be negotiated) / 32 hours per week
- Terms of employment Permanent employmentFull time
- 08:30 to 17:00
- Start date Starts as soon as possible
- Benefits: Other benefits
- vacancies 1 vacancy
- Source Job Bank #2975678
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
- Computer science
- Computer software engineering
Experience
2 years to less than 3 years
Work setting
- Help desk
- General office
- Office building
- Information technology
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Manage incidents
- Prepare reports
- Install software
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- iOS
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Website creation and management software
- Database software
- Software development
- Quick Books
- MS Active Directory
- Data analysis software
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- WordPress
- MS Excel
- MS Exchange
- Data analysis and interpretation
Applied statistics and mathematics experience
- Computer science
Area of work experience
- Information technology (IT) service delivery
Area of specialization
- Information and Communication Technology (ICT) Experience
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
- Analytical
Benefits
Other benefits
- Free parking available
- Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-07-26
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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