customer service representative - call centre
Title posted on indeed.com -
CSR (Customer Service Representative)
Posted on
June 19, 2024
by
Employer details
Dentals Inc.
Job details
*Job Description:*
We are seeking a dedicated and professional Call Representative to join our dynamic team. The ideal candidate will have excellent communication skills, a clear and fluent English-speaking ability with an American accent, and experience handling both outbound and inbound calls.
*Key Responsibilities:*
- Handle inbound and outbound calls in a professional and courteous manner.
- Answer questions, address concerns, and provide accurate information to customers.
- Assist with scheduling, confirmations, and follow-up calls.
- Maintain detailed and accurate records of customer interactions and transactions.
- Provide excellent customer service by identifying and resolving issues efficiently.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Stay informed about company products, services, and policies to provide accurate information to customers.
*Qualifications:*
- Fluent in English with a clear, American accent.
- Excellent verbal and written communication skills.
- Previous experience in a call center or customer service role is preferred.
- Strong interpersonal skills and a customer-centric attitude.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Ability to multi-task, prioritize, and manage time effectively.
*Skills and Attributes:*
- High level of professionalism and a positive attitude.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- Reliable and punctual with a strong work ethic.
- Adaptable to changing environments and processes.
*How to Apply:*
Interested candidates are invited to apply by contacting us via phone at +1 613 7101050 . Please include "Call Representative Application" in the subject line of your email.
We look forward to hearing from you!
*Contact:*
- Phone: +1 613 7101050
Job Type: Full-time
Benefits:
* Dental care
* Flexible schedule
* Paid time off
* Vision care
Schedule:
* Monday to Friday
-
LocationOttawa, ON
-
SalaryNot available
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9330000354
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