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customer service representative - call centre
Title posted on indeed.com - Customer Service Representative
Posted on June 21, 2024 by Employer details E.B. Box Company
Job details
The Customer Service Representative will be responsible for directly communicating with customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison between the client and the production department. As the Customer Service Representative, you are a vital player in scaling the growth of our client and creating memorable, long-lasting impressions for the customer. Customer Service Representative Job Responsibilities: * Work with customers daily to provide product and service information, address and resolve concerns, and process order request, enquiries, and escalations. * Document all customer activities, resolutions, requests, and complaints * Meet with Senior Leadership to evaluate progress, set goals, and maintain a high level of performance. * Preparing quotes, coordinate project completion timelines with customers and forecast analysis. * Technical support and pricing management. * Take quotes from suppliers and purchase raw material as per the requirements * Create production dockets in our ERP System as per the customer requirements * Ensure information updated in the ERP system is accurate and up to date. * Inventory Tracking and preparing weekly inventory reports using MS Office, Sage and our ERP System. * Coordinating with different departments to ensure the job gets completed as per the customer requirements. * Perform other duties as assigned. Customer Service Representative Qualifications / Skills: * At least 1-2 years of proven Customer Service, Customer Support, or Sales Experience. * Microsoft Office knowledge * Possess a confident attitude and strong communication and presentation skills * Empathetic demeanor and passion for working and helping people in an individual or team setting * Able to multi-task, prioritize and manage time efficiently in a fast-paced, entrepreneurial environment Job Types: Full-time, Permanent Benefits: * Casual dress * Dental care * Extended health care * Life insurance * On-site parking * Paid time off Flexible Language Requirement: * French not required Schedule: * 8 hour shift * Day shift * Monday to Friday Supplemental pay types: * Bonus pay Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (required) Work Location: In person- LocationRichmond Hill, ON
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9333523250
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