technical support representative
Posted on
June 21, 2024
by
Employer details
Access Communications Co-Operative Limited
Job details
We are looking for some great people, technical help desk experts who love helping customers. What You'll be Doing:-Serving as the first point of contact for customers seeking technical assistance on all product lines by phone, email, chat or tickets with the objective of first contact resolution.-Determining the best solution based on the issues and details provided by the customer.-Performing remote troubleshooting through diagnostic techniques and pertinent questions. Experience and Skills Needed:-Customer experience dealing with complex issues, trouble shooting and problem resolution.-Demonstrate strong communication and interpersonal skills.-A 1-2-year technical diploma in computer or telecommunications studies.-Industry recognized certification such as CompTIA Network+, Cisco CCNA, CCT would be preferred.-A good understanding of computer systems, mobile devices, Televisions, and other interconnected devices.-Strong analytical skills, the ability to visualize, gather accurate information, articulate, analyze and handle complex problems.-Proven experience as a help desk technician or other customer support role.- Open availability (24/7) to work days, evenings and weekends. Overnight shifts are a possibility. Competencies Valued:-A passion for and responsibility to the customer.-A passion for the work you do and how you do it.-A strong work ethic reliable and committed.-A passion for learning.-A love of volunteering your time to help others.-A willingness to collaborate with other team members. What's In It For You?-Excellent salary: $25.33/hour plus sales incentives!-Health, Dental and Vision benefits.-Company matched pension plan.-Health and Wellness benefits.-Flexible work environment.-Employee discounts on all products and services.
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LocationRegina, SK
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Salary$25.33HOUR hourly
+benefits
- Start date
Starts as soon as possible
- Source
SaskJobs
#1360209
Advertised until
2024-07-05
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