guest service representative
Posted on
June 20, 2024
by
Employer details
The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central
Job details
*POSITION SUMMARY: *
You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all guest service related functions and maintain a high standard of service and hospitality at all times.
*DUTIES & RESPONSIBILITIES:*
* Greet and welcome guests upon arrival
* Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
* Check guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
* Report any unusual occurrences or requests to your Supervisors and Manager and log into MOD book
* Checks guests out of the hotel; processes customer payments according to established policies and procedures.
* Responds to guest requests promptly; promotes hotel services, packages, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
* Resolves guest complaints to the satisfaction of the customer; inform Manager/Supervisor of major problems, complaints, disturbances or unhappy guests.
* Handle reservation inquiries using Diamond Edge training.
* To maintain "float" in a cash drawer, complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel's policies
* Provides a professional image at all times through appearance and proper uniform.
* Communicates effectively with all departments to ensure a positive guest experience as well as to ensure the safety of staff and guests
* Comply with all hotel loyalty programs
* Perform any other tasks as required
_*The above areas of responsibility are not all inclusive and may be amended from time to time.*_
*QUALIFICATIONS:*
* Completion of secondary school diploma (Grade 12) or equivalent
* Minimum 1 year of customer service experience
* Previous Front Desk experience preferred
* Must be computer literate
* Ability to speak French is an asset
* Must possess an outstanding level of customer service, be punctual, and well-organized
* Must have excellent organizational skills and attention to detail
* Must be a team player and have excellent communication skills
* Must possess the ability to communicate effectively within a diverse team environment
* Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers and guests
* Must be flexible to work any shift
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
* Company events
* Dental care
* Discounted or free food
* Extended health care
* Life insurance
* On-site parking
* Paid time off
Schedule:
* 8 hour shift
* Evening shift
* Holidays
* Monday to Friday
* Morning shift
* Weekends as needed
Work Location: In person
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LocationKingston, ON
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Salary$19.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9331305518
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