business general manager
Title posted on indeed.com -
General Manager
Posted on
June 18, 2024
by
Employer details
Fortune Sound Club
Job details
POSITION OVERVIEW:
As the General Manager, you are responsible for the overall successful and profitable management of Fortune Sound Club. You have overall responsibility for all operations, including hiring, onboarding and training, identifying and developing high potential talent, short- and long-term strategic planning, cost-effective maintenance, budgeting and revenue management, product mix and purchase, inventory control, safety and security and supporting the community you serve. You collaborate with operational support teams including marketing, design and customer service, as well as enterprise support teams including accounting, HR and the Executive. As a highly visible leader for our group?s largest and most storied location, you are guided by and live our Company values: Be Real, Have Fun, Own It, and Grow With Us.
ESSENTIAL FUNCTIONS:
? Compliance with and role modelling of all Company policies, procedures and best practices, including the Employee Handbook and standard operating procedures
? Compliance with all federal, provincial and municipal legislation governing the operation of a liquor-serving live entertainment venue (Serving It Right; Liquor Control Act, local bylaws);
? Training, monitoring, and providing feedback to all staff, floor managers and supervisors;
? Auditing proactively across all aspects of operations to ensure best practice is being followed;
? Ensuring all staff maintain the highest industry service standard;
? Effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place;
? Key point of contact to resolve patrons? complaints, collaborating with other stakeholders as appropriate;
? Leads through role modelling, and fostering a respectful, supportive environment for staff and patrons
? Responsible for fiscal management of the venue, including but not limited to meeting all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; actively participates and leads in the development and execution of annual and quarterly targets and budgets;
? Takes responsibility for overall venue environment and experience, including all building and equipment auditing and maintenance;
? Ensures all staff, managers and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable;
? Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly;
? Maintains transparent, open and collaborative partnership with key stakeholders including ownership;
? Designates an alternate to assume responsibilities in absentia;
? From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management.
REQUIRED SKILLS & EXPERIENCE:
? Prior demonstrable experience at management level in a fast-paced live entertainment venue
? Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, City of Vancouver bylaws governing live entertainment venues
? Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner
? Focus on customer service and working collaboratively to provide an outstanding guest experience
PREFERRED SKILLS & EXPERIENCE:
? Product knowledge appropriate to venue and client profile
? Interest in live music and entertainment appropriate to venue and client profile
? Experience in cash handling, adherence to best practice accounting procedures
? Thrives in a dynamic, fast-paced, team-based environment
? Drives for results by inspiring others
Our team reflects the commun
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LocationVancouver, BC
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Salary$55,000 to $60,000YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9328413158
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