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customer service agent Verified This job was posted directly by the employer on Job Bank.
Posted on June 17, 2024 by Employer details Vancouver International Film Festival
Job details
Education: No degree, certificate or diploma. Work setting: Cultural organization. Arts and culture. Tasks: Answer written and oral inquiries. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Perform general office duties. Receive and log complaints. Answer clients' inquiries and provide information. Computer and technology knowledge: MS Excel. MS Outlook. MS Word. MS Office. Zendesk. Type of experience: Call centre. Transportation/travel information: Own transportation. Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Initiative. Ability to multitask. Honesty. Quick learner. Screening questions: Are you available for the advertised start date?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Experience: 2 years to less than 3 years.- Location1181 Seymour StVancouver, BCV6B 3M7
- Salary$3,645MONTH monthly / 35 to 40 hours per week
- Terms of employment Term or contract (ending: 2024-10-18)Full time
- Day, Evening, Weekend, Overtime, Morning
- Start dateStarts as soon as 2024-08-12 to 2024-10-18
- vacancies 1 vacancy
- Source Job Bank #2963878
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
2 years to less than 3 years
Work setting
- Cultural organization
- Arts and culture
Responsibilities
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Perform general office duties
- Receive and log complaints
- Answer clients' inquiries and provide information
Experience and specialization
Computer and technology knowledge
- MS Excel
- MS Outlook
- MS Word
- MS Office
- Zendesk
Type of experience
- Call centre
Additional information
Transportation/travel information
- Own transportation
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Initiative
- Ability to multitask
- Honesty
- Quick learner
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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