guest service agent
Posted on
June 14, 2024
by
Employer details
Vancouver Airport Marriott Hotel
Job details
· Process all guest check-ins, check-outs, room assignments and room changes
· Secure payments: activate/reissue room keys
· Verify and adjust billing for guests
· Coordinate with Housekeeping to track room status
· Operate telephone switchboard station when required
· Run and check daily reports, contingency lists and credit card authorization reports
· Supply guest with directions and information
· Answer and process all guest calls, requests, questions and concerns; follow up to ensure each has been met/exceeded to guest?s satisfaction
· Arrange transportation for guests/visitors
· Supports the night audit team with relief shifts and other tasks as required
· Other tasks as assigned by manager
*Requirements*
· Experience working in a hotel/similar role a big asset
· *Flexible availability to work any shift; day, evenings, \*overnight-graveyard, weekends, stat holidays, etc.*
· Must have good interpersonal skills and professional etiquette
· Good communication skills; written and spoken English required
· Outstanding team player, able to support all colleagues
· Great initiative and a demonstrated ability to manage complex situations and assume responsibility to problem solve and make effective decisions independently
· Technical skills should include experience in MS Word, Excel and other related Hotel Systems (ie. Marsha)
· Must work well under pressure and be detail oriented
_The Vancouver Airport Marriott Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process._
Job Type: Full-time
Pay: $23.32-$25.92 per hour
Expected hours: 30 per week
Benefits:
* Company events
* Dental care
* Discounted or free food
* Extended health care
* Life insurance
* On-site gym
* On-site parking
* RRSP match
* Tuition reimbursement
* Vision care
* Wellness program
Flexible Language Requirement:
* French not required
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Every Weekend
* Morning shift
* Weekends as needed
Work Location: In person
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LocationRichmond, BC
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Salary$23.32 to $25.92HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9323948358
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