analyst, information technology (IT)
Title posted on ApplyToEducation -
Technology Deployment and Operations Technician - Information Technology Support A
Posted on
June 05, 2024
by
Employer details
School District #39 (Vancouver)
Job details
THE ORGANIZATION: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39) <p> With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the xmkym (Musqueam), Swxw7mesh xwumixw (Squamish) Nation, and slilwta (Tsleil-Waututh) Nation.At the VSB, we are proud to provide exceptional learning experiences for students. As a large, urban school district, the VSB is one of Canada's most diverse school systems and equity and inclusivity are at the forefront of our approach to education.Throughout the District, more than 7,700 staff work to create learning environments where every student thrives by prioritizing students needs, applying evidence-informed practices, and building relationships. The VSBs culture reflects the diversity of our city. Students enrolled in VSB come from varied backgrounds and lived experiences and are encouraged to explore and share their unique selves and gifts. Our commitment to students goes beyond academics with students overall well-being and sense of belonging being equally important. As an organization, we strive to build a school system where every student can be their authentic self and succeed throughout their learning journey. In doing this work, we champion equity and accountability by making evidence-based decisions. As a learning organization, humility is our guidepost as we work to continually improve student outcomes in service to them, their families, and the broader community. For more information about our school district, visit https://www.vsb.bc.ca/. THE OPPORTUNITY: TECHNOLOGY DEPLOYMENT & OPERATIONS TECHNICIAN (INFORMATION TECHNOLOGY SUPPORT A) SPECIAL EDUCATION TECHNOLOGY BC (SET-BC) Special Education Technology BC is a Provincial Outreach Program funded by the Ministry of Education and Child Care (ECC) and hosted by the Vancouver School Board. SET-BC was established in 1989 by the Special Education Branch of the BC Ministry of Education to provide assistive technology services for students living with physical disabilities. For more information, please visit https://www.setbc.org/. <p> In this position, you will: Perform information technology functions to support the work at SET-BC<p> Provide IT support either working remotely or onsite in District and school locations, to internal education staff and provincial school teams<p> Receive phone calls, emails, walk-ups and online submissions and record, categorize, prioritize, and assign requests for technical services<p> Provide first/second level technical support, troubleshooting and training services to staff/students and team members via phone, remote control or on site<p> Determine nature of request through active listening, asking probing questions, using multiple computer applications to determine clients needs to ensure accurate information is collected, perform troubleshooting steps and work towards first level resolution<p> Install and configure computer and mobile technologies, system and application software, servers, network equipment, printers, scanners, and other technologies in schools and District locations across the province<p> Create and deploy Assistive Technology software system and application packages<p> Provide feedback on applications and system features, advise on use and implement and support as directed<p> Identify problems, monitor, administer and problem solve various system, network, and operational issues<p> Prepare and maintain records and statistics<p> Liaise with Assistive Technology vendors and suppliers<p> Perform other work within the job band as assigned<p> QUALIFICATIONS Completion of grade 12 plus one (1) year of full time equivalent post-secondary training in a relevant technology discipline<p> Minimum of one (1) year of experience in information technology<p> Experience working in a K-12 education
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LocationVancouver, BC
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
ApplyToEducation
#2775633
Advertised until
2024-08-04
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