guest service agent
Posted on
June 04, 2024
by
Employer details
Revelstoke Property Services
Job details
Come feel the stoke with us at Revelstoke Vacation Rentals! We are looking for a Guest Services Agent to join our amazing team. Apply today, we can't wait to meet you!
This role is Thursday to Monday from 10am to 6pm, it will include holidays if they fall on those days.
*Role: Guest Services Agent for Revelstoke Vacation Rentals*
*Responsibilities:*
* Answering phones Thursday to Monday 10 am-6 pm
* Tending to guests' concerns and questions and providing exceptional customer service.
* Answer emails for guest-related issues and Central Reservations correspondence.
* Defining and implementing front desk objectives and procedures.
* Focus on guest relations which will include answering guest inquiries and coordinating guest issues to the appropriate department (maintenance, housekeeping, operations, central reservations etc.).
* Checking guest reviews online
* Responding to guests needs and anticipating their unstated ones.
* Ensure reservations are correct in the system, for both owner and paid guests.
* All payments have been taken- ensure rates are correct- special requests.
* Update welcome letters, property listings, parking passes, property signage, and arrival instructions to ensure information is up to date for owners and guests.
* Be active with the company's social media accounts to engage with clients, guests, local vendors etc.
* Assisting operations with miscellaneous administrative tasks
* Employees may be required to perform other related duties as needed to meet the ongoing needs of the organization.
*Benefits:*
* We offer extended health benefits for full-time employees after their probationary period
* Retirement plans and matching
* Work/life balance- We have a healthy respect for pow days!!
* Staff Appreciation- Monthly staff appreciation lunches and seasonal staff team building events!
*Requirements:*
- Previous experience in a customer service or hospitality role is preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Proficient in using phone systems and computer software
- Knowledge of local attractions, restaurants, and transportation options is a plus
- Flexibility to work various shifts, including weekends and holidays
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Benefits:
* Flexible schedule
* Life insurance
* Vision care
Schedule:
* Day shift
* Every Weekend
* Holidays
Supplemental pay types:
* Bonus pay
Ability to commute/relocate:
* Revelstoke, BC V0E 2S1: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
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LocationRevelstoke, BC
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Salary$22.00 to $24.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9309277197
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