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user support technician Verified This job was posted directly by the employer on Job Bank.
Posted on June 04, 2024 by Employer details Pi-squared Consulting
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Relocation costs covered by employer. Startup company. Willing to relocate. Help desk. Consulting firm. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Supervision: 1 to 2 people. Computer and technology knowledge: MAC. Networking hardware. Desktop applications. File management software. Multimedia software. Word processing software. Presentation software. MS Office. MS Windows. Spreadsheet. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Attention to detail. Sitting. Own tools/equipment: Computer. Printer. Internet access. Cellular phone. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Team player. Screening questions: Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Experience: 7 months to less than 1 year. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Support for youths: Participates in a government or community program or initiative that supports youth employment. Support for Veterans: Participates in a government or community program or initiative that supports Veterans . Support for Indigenous people: Participates in a government or community program or initiative that supports Indigenous people. Support for mature workers: Participates in a government or community program or initiative that supports mature workers . Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities.- Location6200 Dixie RdMississauga, ONL5T 2E1
- Salary$32.00HOUR hourly / 35 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #2946210
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
7 months to less than 1 year
Work setting
- Relocation costs covered by employer
- Startup company
- Willing to relocate
- Help desk
- Consulting firm
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- MAC
- Networking hardware
- Desktop applications
- File management software
- Multimedia software
- Word processing software
- Presentation software
- MS Office
- MS Windows
- Spreadsheet
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Printer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
- Participates in a government or community program or initiative that supports mature workers
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-07-29
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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