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information technology (IT) support technician Verified This job was posted directly by the employer on Job Bank.
Posted on May 30, 2024 by Employer details Webhorse Technologies
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Work setting: Computer hardware or software retailer/wholesaler. Relocation costs covered by employer. Startup company. Willing to relocate. Consulting firm. General office. Private company, corporation or industry. Private sector. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : Network+ Certification. Computer and technology knowledge: Android. iOS. MAC. Linux. Networking software. Networking hardware. Networking security. Internet. Servers. Desktop applications. File management software. Security software. Word processing software. Mail server software. Communication software. Project management software. Mac OS. MS Office. MS Windows. Spreadsheet. TCP/IP. Wireless networks. Security and safety: Criminal record check. Transportation/travel information: Own transportation. Vehicle supplied by employer. Willing to travel. Willing to travel overnight. Valid driver's licence. Travel expenses paid by employer. Public transportation is not available. Work conditions and physical capabilities: Work under pressure. Handling heavy loads. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently a student?. Are you currently legally able to work in Canada?. Are you willing to relocate for this position?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. What is your current level of study?. Experience: Experience an asset. Financial benefits: Bonus. Stocks/shares. Other benefits: Learning/training paid by employer. On-site housing options. Team building opportunities. Variable or compressed work week. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.). Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) . Supports newcomers and/or refugees with foreign credential recognition. Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Support for youths: Offers mentorship, coaching and/or networking opportunities for youth. Support for Veterans: Recruits Veterans and other candidates with military experience through targeted hiring- LocationInuvik, NT
- Salary$30.00 to $40.00HOUR hourly (To be negotiated) / 120 to 160 hours per month
- Terms of employment Permanent employmentFull time
- Flexible Hours
- Start date Starts as soon as possible
- Benefits: Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #2938581
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
Experience an asset
Work setting
- Computer hardware or software retailer/wholesaler
- Relocation costs covered by employer
- Startup company
- Willing to relocate
- Consulting firm
- General office
- Private company, corporation or industry
- Private sector
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Network+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- MAC
- Linux
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Word processing software
- Mail server software
- Communication software
- Project management software
- Mac OS
- MS Office
- MS Windows
- Spreadsheet
- TCP/IP
- Wireless networks
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Vehicle supplied by employer
- Willing to travel
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
- Public transportation is not available
Work conditions and physical capabilities
- Work under pressure
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Financial benefits
- Bonus
- Stocks/shares
Other benefits
- Learning/training paid by employer
- On-site housing options
- Team building opportunities
- Variable or compressed work week
Program title
Jobs for Ukraine
Program description:
This employer has selected to promote this job through "Jobs for Ukraine". Canadian citizens and permanent residents can still apply.
Employment groups Help - Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Supports newcomers and/or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Support for youths
- Offers mentorship, coaching and/or networking opportunities for youth
Support for Veterans
- Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
- Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
- Supports Veterans in translating their military skills and experience into the language of the civilian job market
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
- Facilitates access to Elders who can offer support and guidance to Indigenous workers
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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