Overview
Languages
Bilingual
Education
-
College/CEGEP
- or equivalent experience
Experience
3 years to less than 5 years
Responsibilities
Tasks
-
Respond to users experiencing difficulties with computer
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Provide business systems, network and Internet support to users in response to identified difficulties
Experience and specialization
Computer and technology knowledge
-
Information Technology Infrastructure Library (ITIL)
-
Linux
-
Networking hardware
-
Internet
-
Servers
-
MS Office
-
MS Windows
-
SharePoint
-
TCP/IP
-
Wireless networks
Additional information
Security and safety
Work conditions and physical capabilities
-
Fast-paced environment
-
Work under pressure
-
Attention to detail
Personal suitability
-
Client focus
-
Efficient interpersonal skills
-
Excellent oral communication
-
Organized
-
Team player
Benefits
Health benefits
-
Dental plan
-
Disability benefits
-
Health care plan
-
Paramedical services coverage
-
Vision care benefits
Financial benefits
Other benefits
-
Free parking available
-
Learning/training paid by employer
-
On-site recreation and activities
-
Team building opportunities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.